Privacy Policy

This policy covers the way Expresswire Pvt. Ltd. treats personal information that the Company receives and collects.

1. Collection and General Use of Personal Information

The Company collects personal information when customer registers for the purpose of using Company's products and services.

2. Information We Collect

Name, telephone number, e-mail address, address, and other ID related to the specific service the customer applies for.

3. Sharing and Disclosure

The Company does not share personal information about the Customer with other parties.

4. Changes of Privacy Policy

The Company may update this policy on its website without prior notice. Such posting will be deemed to have been read by the Customer.

Terms & Conditions

VISITORS TO THIS PAGE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS — PLEASE READ CAREFULLY.

1. Tariffs/Charges are paid in advance and are not refundable as this is a prepaid service.
2. No installation charges are applicable on Express Wire Fiber connection.
3. GST @ 18% is not included in tariff/charges and is payable over and above plan charges.
4. Plans are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
5. The Company reserves the right to modify/withdraw T&C including tariff plans and display on its website without notice.
6. One-time charges paid to Express Wire Regional Partners at time of installation are non-refundable.
7. A refund may be extended for first payment only in case of no-feasibility for a new connection.
8. Security deposit refunded online within 60 working days after return and acceptance of ONU by Express Wire.
9. ONU is to be returned to a person appointed by Express Wire.
10. Faulty ONU to be replaced within 5 working days to 48 hours from complaint.
11. Refunds processed to bank account provided at registration. Cash/cheques not accepted for refunds.
12. ONU devices remain the property of Expresswire Private Limited at all times.
13. Speed committed under a plan is till the LAN port. Wi-Fi speed is subject to in-house coverage and device performance.
14. The Company reserves the right to modify/withdraw any promotional campaign without notice.
15. All product and company names are trademarks of their respective holders.
16. By submitting your information you agree to receive promotional messages from Express Wire.
17. All plans subject to change or discontinuation without prior information.
18. Prices may differ at each location and are on a monthly basis, exclusive of taxes.
19. Promo plans are for a limited period and may be withdrawn without prior information.
20. Plans are Home Plans and cannot be used for commercial purposes.
21. Single-month plans are available on a refundable security deposit of INR 700/-

6-Hour Service Promise

Complaints for no connectivity not resolved within 6 hours (9am–7pm) will be compensated with 24 hours extra on the existing plan, capped at 3 days.

About Express Wire

Expresswire Private Limited is a leading internet service provider committed to delivering high-speed, reliable internet connectivity to homes and businesses across India.

Our Vision

To become India's most trusted internet service provider by delivering seamless connectivity that empowers people in the digital age.

Our Mission

To provide lightning-fast internet with transparent pricing, flexible subscriptions, and round-the-clock support.

Why Choose Us?

• Plans from 30 Mbps up to 750 Mbps
• 1-month or 6-month subscriptions
• Free installation on all plans
• Transparent pricing, no hidden charges
• Quick installation and fast activation

Contact

Company: Expresswire Private Limited
Email: expresswirennl@gmail.com
WhatsApp: +91 90530 02413
Customer Care: +91 93069 71779